0278 - Succeeding as a Supervisor
Course Outline
Many supervisors rise through their organization from good employee to supervisor without any training. The roles and responsibilities of a supervisor are complex and varied, and the skills they need should be learned in a systematic manner focused on improving supervisory performance.
Course topics include:
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The ideal participant might be
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a supervisor who has been in his or her job two years or less
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someone who is not currently a supervisor but is interested in developing those skills
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a long-term supervisor with no formal supervisor training
Module One (2 days) topics:
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The Many Jobs of a Supervisor
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Communicating with Employees
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Leading the Work Team
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Building Trust and Respect
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Planning and Delegating
Module Two (2 days) topics:
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Motivation
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Performance Evaluation and Coaching
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Developing and Maintaining Discipline
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Handling Conflict
At the end of Module Two, each participant selects a course topic and develops a plan to improve his or her skills in that area.
Participants will apply their newly learned skills in between Modules Two and Three.
Module Three (1 day)
During Module Three, participants discuss what they practiced, how it worked, reaction from employees and what they intend to do during the subsequent six months to improve their supervisory practices. On the last day, participants also present their plans of action and leave with a plan of improvement. A certificate of completion is provided at the conclusion of Module Three.