0277 - Management Development Program

Course Outline

This program is ideal for

• department heads and mid-level managers who need a skill boost

• departments that need succession and retirement planning

• newly-promoted staff who need management and leadership-specific training

Three broad themes are discussed:

Self-Awareness

• topics include critical role of management skills, developing self-awareness, managing personal stress, solving problems analytically and creatively, and coaching, counseling and supportive communication

Collaboration

• topics include power and influence, ethics, motivation, conflict, and team and group dynamics

Process Improvement

• topics include measuring operational performance, problem definition, information gathering, and oral and written presentations

There are three ways to participate:

MDP is a 20-day program that extends over seven to eight months. Courses are offered in two-day modules in an informal learning environment. Instructors use facilitated learning techniques that encourage active class participation.

Applies Towards the Following Certificates

• Management Development Planning : Management Development Planning